HaloVPNAvailability depends on your app version and plan. Check the tools shown in your app before subscribing.
Follow these steps
Understand TOTP setup, account permissions and recovery before changing devices.
- Verify that your app version shows the Authenticator tool.
- Sign in and check add/edit permissions before importing.
- Use the QR code or setup link issued by the service, not an unknown image.
- Verify a generated code with that service before relying on it.
- Save the service recovery codes and configure the tool unlock method.
- Test your recovery path before replacing or erasing the device.
Check the result
The seed is a secret. Do not photograph or send it to support. Sync depends on the account and recovery configuration; installing the app again alone does not guarantee recovery.
When you need support
Include your device platform, app version, network type and the step that failed. Remove personal information from screenshots. Never share passwords, account tokens or recovery codes.