HaloVPN Support Center
Find setup guides and answers about connections, subscriptions, accounts and privacy tools.
Guides: 16
Request a refund for an app store purchase
Find Apple and Google Play refund routes, and separate refunds from renewal cancellation and restoring Pro access.
Install and connect HaloVPN on Android
Use the official Google Play app and approve Android VPN permission before connecting.
Set up HaloVPN on iPhone and iPad
Install from the App Store and approve the iOS VPN configuration.
Choose apps for the VPN on Android
Use app routing to include or exclude selected apps from the VPN connection.
Connect a VPN on hotel and airport Wi-Fi
Complete a captive portal before starting HaloVPN on a shared network.
What to do when HaloVPN will not connect
Check the base network, permission and location before changing advanced settings.
VPN connected, but pages do not load
Separate an active VPN service from usable internet access.
Keep HaloVPN running on Android
Review background restrictions when Android stops your VPN unexpectedly.
Choose a HaloVPN location
Use Smart Connect or select a location based on your network needs.
Your VPN checklist before travelling
Prepare downloads, account recovery and support information before leaving home.
Restore a HaloVPN purchase
Use your original store account and the app restore action to check paid access.
Cancel HaloVPN subscription renewal
Manage automatic renewal in the store where you made the purchase.
Delete a HaloVPN account
Separate account deletion from store subscriptions and recovery of connected tools.
Protect your account alongside your VPN
Use unique passwords, authentic websites and recovery methods alongside network protection.
Understand email aliases and forwarding
Use an email alias to reduce exposure of your primary inbox address.
Check availability in your appSet up and recover authenticator codes
Understand TOTP setup, account permissions and recovery before changing devices.
Check availability in your app