HaloVPNFollow these steps
Use your original store account and the app restore action to check paid access.
- Confirm that the subscription is active in Apple or Google Play.
- Use the same store account that made the purchase.
- Open the app restore action from its account or subscription screen.
- If using an account-based plan, sign in to the intended Halo account.
- Wait for the store and entitlement checks to finish.
- Contact support if active access is still missing; do not buy again as a test.
Check the result
A website login does not prove that a store purchase was linked. Cross-platform transfer depends on the purchase identity and supported plan; it is not guaranteed by using the same email.
When you need support
Include your device platform, app version, network type and the step that failed. Remove personal information from screenshots. Never share passwords, account tokens or recovery codes.