VPN connected, but pages do not load

Follow these steps

Separate an active VPN service from usable internet access.

1. Test more than one familiar HTTPS website.
2. Disconnect and compare the same sites without the VPN.
3. Check the Wi-Fi sign-in portal.
4. Reconnect using another location.
5. On Android, check whether the affected app is included or excluded.
6. Record the app version, network type and the time of the failure for support.

Check the result

A particular service may reject VPN exit IPs or require a regional account. Do not interpret that as proof that all internet traffic is blocked. Changing exit IP does not change account eligibility.

When you need support

Include your device platform, app version, network type and the step that failed. Remove personal information from screenshots. Never share passwords, account tokens or recovery codes.